Email · any question
Ask us anything
Encoding, NFC hardware, sports cards, or anything else we carry. Pick a topic and your mail app opens with the subject filled in.
A person replies within 24 hours. Planning a batch? Send the project details for a quote. Payment stays on eBay.
A person replies within 24 hours. Email is for questions only: orders, payment and anything about a purchase stay on Whatnot, and we never sell, quote or take payment by email.
eBay · this order
Something about this order?
Tracking, a return, or an item that isn’t right: message us from the order on eBay. That keeps it on your order record and covered by the eBay Money Back Guarantee.
- Open your eBay purchases
- Find this order and choose Contact seller
- We answer. Median first reply: 17 minutes
Open my eBay orders
Returns vary by item; each listing states its terms, and any return opens from your eBay order.
Whatnot · this order
Something about this order?
Missing, damaged, or not what you won: report it from the order on Whatnot. The request comes straight to us, stays on your order record, and is covered by Whatnot Buyer Protection.
- Open Activity › Purchases in the Whatnot app or on whatnot.com
- Select this order and tap Get help with this purchase
- Add photos of the item and the packaging. We answer in your Whatnot inbox
Open my Whatnot purchases
Report within
- Sports cards & trading cards7 days of delivery
- Most other items14 days of delivery
- An item you suspect isn’t genuine30 days of delivery
Always within 30 days of purchase. Just a question? Choose Message the seller on the same order. Full terms: Whatnot’s Buyer Protection policy.